GTA trains hospitality sector workers to enhance services

GINA, GUYANA, Wednesday, November 02, 2016

In the absence of a specialised hospitality institute locally, the Guyana Tourism Authority (GTA) today, facilitated a three-hour training programme for workers in the hospitality sector to increase and elevate the level of services they provide.

Guyana Tourism Authority’s (GTA) Director, Indranauth Haralsingh

Guyana Tourism Authority’s (GTA) Director, Indranauth Haralsingh

Guyana Tourism Authority’s (GTA), Director, Indranauth Haralsingh in brief marks at the exercise at Cara Lodge Hotel, said that the programme aims to reinforce the knowledge and skills of front desk officers and also serves as a reminder that they are the “face of the organisation”.

Haralsingh added that the training is vitally important since it is a critical aspect of operations for tourism business.

“We have noticed, and we received feedback from a lot of our visitors and

Some of the participants at the Frontline Training hosted by the Guyana Tourism Authority

Some of the participants at the Frontline Training hosted by the Guyana Tourism Authority

locals, and those from the diaspora that one of the things that is badly lacking in Guyana is good service,” Haralsingh stated.

The appearance of and mannerisms of a front desk officer are important because they are the first faces visitors see, and first impression can be a lasting impression in the hospitality business, Haralsingh further explained.

Meanwhile, Senior Product Development Officer, GTA, Kamrul Baksh said that the responsibilities of a front desk officer may be hectic however, the officer must possess a friendly and easy going personality while also being perceptive and disciplined.

Haralsingh pointed out that GTA has trained over 650 persons in various areas of hospitality and will continue until December 2016.

The training is part of activities to mark Tourism Awareness Month.

 

By: Neola Damon

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