HeroCart’s delivery service meeting customers’ needs amid COVID-19

DPI, Guyana, Thursday, April 23, 2020

HeroCart, a small business that offers delivery services for food, laundry and nearly any day-to-day request around Georgetown has risen to the challenge to keep customers satisfied amid COVID-19.

HeroCarts Operations Manager

HeroCart’s Co-founder and Operations Manager, Kimberley Dutchin

Kimberley Dutchin, HeroCart’s Co-founder and Operations Manager said business has increased since customers are spending more time at home and less time on the streets.

“Food delivery has and still is our biggest request, but currently we are doing a lot of grocery shopping and delivery of other household essentials,” Dutchin said.

“In terms of social distancing, we encourage our riders to communicate with our customers to relay any information needed like cost, change or guidelines before they arrive at customers’ premises, which reduces the interaction at the time of delivery,” she added.

HeroCart has also encouraged customers to use GTT mobile money to reduce the exchange of cash for payments.

The delivery service has taken additional measures to ensure delivered packages are germ-free. Dutchin explained that special emphasis is placed on food packages that often remain closed.

“We try to secure them tightly and we have been practising sanitization […] Currently, it is now our policy that all of our riders sanitise before and after every transaction.”

The riders are all provided with facemasks, gloves, and hand sanitizers.

HeroCart’s co-founder further highlighted a key interface that allows customers peace of mind after placing an order, involves a tracking link that is sent to mobile devices, allowing customers to get updates on the delivery in real-time.

“HeroCart strives on customer satisfaction and we continue to innovate and invest in technologies that keep our service relevant,” Dutchin stated.

With a core group of 20 delivery agents, HeroCart can be contacted on 623-3500, 608-3500 or 623-3508. Their Facebook and Instagram handles are also available to customers. Operation hours are from 8am to 6pm.