Patients commend e-health system at Festival City Polyclinic
Patients accessing services at the Festival City Polyclinic are reporting faster service, improved efficiency, and a better overall healthcare experience following the introduction of a new electronic health record (EHR) system.
The online platform is currently being utilised at the Festival City Polyclinic, allowing patients to schedule appointments digitally and helping to improve the management of their medical records.
Fay Glasgow described the change as a big improvement, noting that wait times have been reduced and healthcare providers now have immediate access to their medical history.
“When I come here, my brother would go to the clerical desk and give my name, and it feeds back to the doctor’s office,” Glasgow told the Department of Public Information (DPI) on Monday. “Before, they used a book system, and that was time-consuming…but now everything is great, and the system is working well.”
Glenn Glasgow, a patient, said the system has eliminated the need to always have to explain past conditions, allowing for smoother and more personalised care.
The digitisation of services at the facility is part of efforts to modernise healthcare delivery and improve patient outcomes.
With the new system in place, clinicians can now access patient records instantly, track medical histories, and ensure continuity of care across multiple visits.
Medical Officer and acting Head of Department, Dr Shavon Alleyne, said the transition from paper-based records to a fully digital system has significantly enhanced the quality of care provided.
“We now have greater efficiency, better access to patient records, and the ability to track patients from their first visit and continue care seamlessly,” Dr Alleyne explained.
She emphasised that patient confidentiality remains a top priority under the new system.
“With the electronic health record system, we have been able to maintain patient confidentiality. Access to patient information is role-based, so only authorised personnel can view specific details. Not everyone has access to a patient’s full record, ensuring that confidentiality remains a priority,” the medical practitioner underscored.
By requiring each patient to log in individually, the system strengthens accountability among healthcare providers and makes all entries traceable.
From registration to consultation and pharmacy services, all aspects of patient care at the clinic are now fully digitised.
While the online appointment system allows users to book visits in advance, support is also available for those who may not be familiar with the technology. Staff are required to assist patients, particularly the elderly, in setting up profiles and navigating the system.