Citizens Bank waives ATM and EFT fees for 90 days
─provides temporary services to customers impacted by Coronavirus
DPI, Guyana, Sunday, March 29, 2020
Local financial institution Citizens Bank has implemented several temporary measures to assist its customers amid the ongoing Novel Coronavirus (COVID-19) pandemic.
In an advisory issued recently, the bank stated that Automatic Teller Machine (ATM), Electronic Funds Transfer (EFT) and payroll fees will be waived for 90 days. Late fees on loan and credit cards payments will also be waived for a similar duration.
Credit Customers affected by the virus will be offered a deferral of loan installations for six months.
Restructuring of loans will be done for customers whose incomes are impacted by the ongoing crisis. The restructuring may include a moratorium on repayment of principal and interest and an extension to the repayment period.
Capital lines (overdrafts) support will be determined and provided for customers whose incomes are affected by the COVID-19 pandemic. Fees associated with the restructuring of loans and working capital lines will be waived for 90 days.
Customers who wish to find out if they qualify for the pandemic relief are asked to contact the bank at firstname.lastname@example.org.
The bank will continue to operate daily with reduced banks hours and a number of safety measures implemented to safeguard its employees and customers during their interactions. These include:
- The implementation of ‘social distancing’ and limits have been placed on the number of customers conducting business at any of the branch’s countrywide.
- Hand sanitising is now required at entrances of all branches.
- The frequency of cleaning and sanitising has been increased. These include all customer service and customer contact areas, work stations of employees.
- COVID-19 educational material is available at all branches for staff and customers.
The bank has assured that it will continue to monitor releases from the relevant authorities to obtain up-to-date advisories and continue to implement all preventative measures possible to ensure the continued safety of employees and customers.