Consumers urged to utilise the CCAC website to file complaints

– auto industry saw a decline in complaints after CCAC seminars  

DPI, Guyana, Tuesday, September 25, 2018

The Competition and Consumer Affairs Commission (CCAC) is calling on consumers to utilise its recently launched website to be more informed of their rights and the obligations of investors/businesses.

Communications Officer at Competition and Consumer Affairs Commission, Allison Parker.

According to the Commission’s Communications Officer, Allison Parker, the body has received a number of complaints largely from consumers who have purchased cell phones and other electronic appliances. Parker also noted that despite initially high number at the start of the year, the auto industry has seen a noted decline in complaints.

“I think it is as a result of the seminars we have been conducting,” Parker said.

On September 19, the CCAC launched its website providing business investors and consumers quick and direct access to the Competition and Fair-trade Act as well as the Consumer Affairs Act.

Chairman of the Commission, Ronald Burch-Smith at the launch noted the level of unfamiliarity that exists among consumers regarding their rights and obligations under the Consumer Affairs legislation. He believes the website will play a pivotal role in reducing the number of complaints the commission receives on a weekly basis.

Crystal Stoll.

Image: Jules Gibson.