GTA completes second training session at the Cheddi Jagan International Airport

–23 Custodian staff trained in Delivering Quality Service & Hygiene & Sanitation Protocols

The Guyana Tourism Authority (GTA), completed another successful round of ‘Delivering Quality Service’ training at the Cheddi Jagan International Airport (CJIA). The training focused on the importance of customer service excellence, proper etiquette and hospitality techniques for visitor welcome to ensure that all incoming travellers receive the highest quality in customer service that is consistent with both local and international standards.

On February 3 and 4, a total of 23 staff of the Cheddi Jagan International Airport benefited from the sessions on the Caribbean Tourism Organisation’s (CTO) Delivering Quality Service curriculum and Hygiene and Sanitation Protocols, which were facilitated by Mr. Marlon George, CEO of Guyana SolutionsPro, Ms. Shellon Nicholas, Marketing Officer and Mr. Chetnauth Persaud Training and Tourism Development Officer, within the GTA, respectively.

The presentations, which included a series of videos, PowerPoint presentations and real-time activities (all COVID-19 protocols observed) were positively received by participants, who are now better equipped to apply the concepts and solutions to challenges when engaging with incoming travellers.

In addition to areas such as Understanding the Tourism Industry, Defining Customer Service Excellence and Understanding the Customer, participants were also privy to sessions that highlighted critical Hygiene and Sanitation protocols which are essential as the Tourism Sector reopens for leisure activities.

When asked about  key  takeaways  from the sessions, Beverley Ramsey, Custodian Supervisor of the Cheddi Jagan International Airport echoed the sentiments of her team, “the training was excellent and I learnt a lot of things that I did not know. I will now be able to show and teach my staff all that I have learnt.”

This is the second group trained at CJIA for 2021 on Delivering Quality Service & Hygiene & Sanitation Protocols, which brings the total to 44 trained.

For  more  information  on  the  GTA’s  training  initiatives  visit  www.guyanatourism.com   or  contact Chetnauth  Persaud,  Training  & Tourism  Development  Officer,  at  chetnauth@guyanatourism.com   or Shameza  David,  Manager  of  Training  &  Licensing,  at shameza@guyanatourism.com   in  the  Travel Industry Development Division (TIDD) or call +(592) 219 0055.